At Luxica Jewels, we take pride in crafting premium lab-grown diamonds and customized jewellery that are designed exclusively for you. Every piece we create undergoes strict quality checks, certification, and final inspection before being shipped.
We value your trust and strive to ensure that your shopping experience is seamless and satisfying. However, we understand that in rare situations, concerns may arise. This Return & Exchange Policy explains when and how you can request a return or exchange.
Eligibility for Returns & Exchanges
Since most of our jewellery is custom-designed based on individual preferences, we typically do not accept returns for reasons such as change of mind, incorrect size selection, or personal preference.
However, we accept returns or exchanges under the following genuine circumstances:
- Wrong Product Delivered
If the item you receive differs from what you ordered, you are eligible for a replacement or refund.
- Damaged or Defective Product
If the product arrives in a damaged or defective condition, we will replace it after verification.
How to Initiate a Return or Exchange
If you believe your order qualifies for a return or exchange, please follow these steps:
- Contact Us
- Visit our Contact Us page or email us at luxicajewels@gmail.com with your order ID, contact details, and a brief explanation of the issue.
- Share Proof
- Our team may request images or videos of the product for verification purposes.
- Review & Approval
- Once we receive the details, our quality team will review your case and discuss the situation with you to understand the issue thoroughly.
- Final Decision
- The final decision regarding approval of a return or exchange will be taken after mutual discussion and evaluation of the product’s condition.
Important Notes & Conditions
- Custom Orders: Since our jewellery is personalized and made-to-order, we cannot accept returns for reasons like design preference changes after confirmation.
- Pre-Dispatch Confirmation: We always connect with customers before dispatch to confirm the design, specifications, and order details.
- Post-Delivery Support: Our team follows up after delivery to ensure you’re fully satisfied with your jewellery and overall experience.
- Product Condition: For approved returns, the product must be in unused condition, with original certificates, invoices, and packaging intact.
Refunds & Processing Time
- If your return is approved, refunds (if applicable) will be initiated within 7–10 business days after receiving and inspecting the returned product.
- Refunds will be credited to the original payment method used at the time of purchase.
Need Assistance?
Our team is always here to help you. For queries related to returns, exchanges, or product concerns, you can reach us via:
📧 Email: luxicajewels@gmail.com
📞 Phone: +91-99788-45644
Why Shop with Luxica Jewels?
- 100% Certified Lab-Grown Diamonds – IGI & SGL certified
- Hallmarked Gold Jewellery – BIS-certified
- Customized Jewellery Designs – Crafted exclusively for you
- Secure Payments & Insured Shipping – Peace of mind guaranteed
- Dedicated After-Sales Support – We’re always here for you